Privacy Policy

• This Privacy Policy explains how Pacific Talking Therapies collects, uses, stores, and protects your personal information when you engage with my counselling services or visit this website. I am committed to maintaining your privacy, confidentiality, and data security in line with UK GDPR and the Data Protection Act 2018.
  

Pacific Talking Therapies   Qualified Person‑Centred Counselling Practice Email: rhian@pacifictalkingtherapies.com
 

Pacific Talking Therapies is the Data Controller for all personal information collected through this website and during therapy.

• Name and contact details
• Emergency contact information
• Relevant personal history shared during assessment
• Information you choose to share during therapy
• Payment information (not stored by Pacific Talking Therapies if processed through a third‑party provider)

• Cookies and usage data
• Contact form submissions
• IP address and browser information (standard website analytics)

Pacific Talking Therapies collects and processes your information for the following purposes:

• To provide counselling services
• To arrange appointments and communicate with you
• To maintain accurate clinical records
• To meet legal, ethical, and professional obligations
• To ensure safety and safeguarding where necessary
• To respond to enquiries made through the website

Everything shared in counselling is confidential except in the following circumstances:

• You disclose information that suggests you or someone else is at serious risk of harm
• You disclose information relating to terrorism, money laundering, or serious crime
• I am required by a court of law to release information
• I discuss my work in clinical supervision (your identity is protected)

Pacific Talking Therapies will always aim to discuss any necessary breach of confidentiality with you first, unless doing so would increase risk.

• Session notes are stored securely and separately from identifying information.
• Digital records are password‑protected and encrypted where possible.
• Paper records are kept in locked storage.
• Only Pacific Talking Therapies has access to your information unless legally required otherwise.

In line with professional guidelines, Pacific Talking Therapies keeps client records for 7 years after our work ends, unless safeguarding or legal requirements specify otherwise. After this period, all records are securely destroyed.

You have the right to:

• Access the information Pacific Talking Therapies holds about you
• Request corrections to inaccurate information
• Request deletion of your data (in certain circumstances)
• Withdraw consent for contact
• Request transfer of your data to another provider
• Raise concerns with the Information Commissioner’s Office (ICO)

ICO website: www.ico.org.uk

Pacific Talking Therapies may use trusted third‑party services for:

• Website hosting
• Email communication
• Payment processing
• Online therapy platforms (if applicable)

These providers have their own privacy policies and comply with UK GDPR.

Pacific Talking Therapies does not sell or share your information for marketing purposes.

This website may use cookies to improve user experience and analyse website traffic. You can disable cookies through your browser settings if you prefer.

If you have any questions about this Privacy Policy or how your information is handled, you can contact:

Pacific Talking Therapies   Email: rhian@pacifictalkingtherapies.cm

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